Privacy policy
Privacy Policy – Fabs City Fabrics (www.fabscity.com)
This Privacy Policy explains how Fabs City Fabrics (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or purchase from our website www.fabscity.com.
Contact Us
If you have any questions or requests regarding your data, you can contact us:
Email: fabscityofficials@gmail.com
Address: 31 Deptford High Street, SE8 4AD, United Kingdom
Information We Collect
When you visit or place an order on our website, we may collect the following information:
1. Device & Website Information
- IP address
- Browser type
- Pages you visit and how you use our website
- Cookies and tracking data
Purpose: To improve website performance and customer experience.
2. Order Information
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely through Shopify/third-party providers)
Purpose: To process orders, take payments, deliver products, and provide customer support.
3. Customer Support Information
- Any information you provide when contacting us by email or message
Purpose: To respond to enquiries and resolve issues.
How We Use Your Information
We use your information to:
- Process and deliver your orders (fabric, lace, Ankara, African prints, etc.)
- Communicate with you about your order
- Provide customer support
- Prevent fraud and ensure secure payments
- Improve our website and services
- Send updates or offers (if you choose to receive them)
Sharing Your Information
We only share your data with trusted service providers to operate our store:
- Shopify (our online store platform)
- Payment processors (to securely handle payments)
- Delivery and shipping services
We may also share information if required by law.
Cookies
We use cookies to:
- Improve website performance
- Understand how customers use our store
- Remember your preferences and shopping activity
You can disable cookies in your browser, but some parts of the website may not work properly.
Data Storage & Security
Your personal data is securely stored and protected. We take reasonable steps to ensure your information is safe from loss, misuse, or unauthorised access.
Data Retention
We keep your information only as long as necessary:
- Order information is kept for legal and accounting purposes
- You can request deletion of your data at any time (unless we are required to keep it for legal reasons)
Your Rights (UK & EU Customers)
You have the right to:
- Request a copy of your personal data
- Request correction of incorrect information
- Request deletion of your data
- Withdraw consent for marketing at any time
To exercise your rights, contact us at:
fabscityofficials@gmail.com
Third-Party Services
We use Shopify and other trusted providers to run our store. These services may process your data in countries outside the UK (such as the US or Canada), but they follow strict data protection standards.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Last Updated
June 2023